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| Frequently
Asked Questions |
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| If you have questions that were not addressed in
this document, please contact our support team via
support@jamvideosoftware.com.
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| Q: I lost my registration code and I want to reinstall your
software what should I do now? |
| A: If you need to retrieve a lost serial number, please
send us your User Name and Email Address to
support@jamvideosoftware.com.
We will reply within 24 hours. |
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| Q: Is there a user guide or manual for your software?
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| A: You can read the User Manual from our
Support Center. You also can use our Help
file which is included in the toolbar after you launch in. If you
still have questions not addressed on the page, please contact our
support team: support@jamvideosoftware.com.
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| Q: How to report bugs? |
| A: Please email bugs or suggestions to
support@jamvideosoftware.com.
We will reply within 24 hours. |
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| Q: How do I keep up with new software updates? |
| A: We will send emails to our registered customers with
new update release. If you do not want to be disturbed, you can
stop it in the email we sent to you. You can also visit our website
to see new update, tips, gift for customers. |
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| Q: Is Technical Support provided? |
| A: Yes, FREE technical support is provided for registered
users |
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| Q: I changed my E-mail address. What should I do? |
| A: If you changed your email address, please
contact us. We
will change it in our database, so that we can contact you as usual. |
|
| Q: How is the trial version different from the purchased
version? |
| A: A trial version is available for all of our products.
There are some limitations on our trial version, If you want to
get the full function, please register the program. |
|
| Q: Where can I get a registered version or how can I register
the software using the website provided? |
| A: If you have installed our trial version, you do not
need to download anything else. To register the software, you have
to click the 'Upgrade Now' button on the main toolbar (the first
window you see when you start trial version). You will see a registration
box. Please enter the unlock key you have received from us. |
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